Companies spend many millions on complex CRM software to manage the customer journey over many months – from distant prospect to loyal customer. But within this lengthy journey there are ten or twenty minutes which define success or failure:
We are most interested in those two moments.
The two key “transactional moments” in a typical customer journey:
SDWS’s sales solutions are designed to address the three challenges facing every salesman:
Our consultative sales SaaS solutions are designed to address these three challenges by turning “order taking” into effective “consultative selling” whatever the sales channel – online; over the phone, face-to-face or via a mobile device.
In our view effective consultative selling requires:
The consultative sales process:
The SDWS SaaS solutions provide simple, customisable sales UI tailored to the client in question and the sales channel in question – in order to deliver a consistently excellent consultative sales experience. Request a demo or check out our quick, five minute video below on our newest sales solution.
Most companies require customers to call them in order to churn (leave). This gives a retention agent the opportunity to try and save the customer by effectively handling their objections – and often by offering them an attractive deal to stay.
However customers are better informed and encouraged to compare and haggle. This presents a growing challenge. Retention agents without real-time knowledge of competitor deals will struggle to objection handle effectively and as a result there will be a consistent pressure to increase the depth of retention offers.
Typical customer retention challenge - on the retention call:
As a result, there are two broad performance challenges that face every organisation involved in customer retention:
SDWS provides objection handling and decisioning SaaS for use by agents on the call to address these two challenges.
The simple SDWS UI allows agents to:
In a nutshell it puts “perfect market knowledge” in the hands of every contact centre agent and provides them with a genie in their workstation to summarise the most effective objection handling message and recommend a specific retention deal (if needed).
The net effect of the application is to:
Want to request a demo of our SaaS services, or enquire about current employment opportunities? Get in touch!
The SDWS management team are always happy to hear from you.